![]() Remember, do not troubleshoot the device while it is attached to a hub, connect directly to the computer's port. If any are listed right click on the unknown device and uninstall the drivers and unplug and re-plug the device. The arthritis was actually causing me more problems than the carpal tunnel, so a trackball that is controlled with the thumb wouldnt have worked. ![]() While still in the Device Manager look under Universal Serial Bus controllers for any unknown devices. Drivers for this product can be downloaded from this location: Click on 'Uninstall' then reinstall the drivers again for the device. Look for the uninstall option on the menu. If either of these marks appear we will need to uninstall the device entirely and allow it to be re-discovered by the system. Look for exclamation or question marks to the left of it (exclamation or question marks are red or yellow in color). For example, if you have a Kensington PS/2-style mouse, it appears in the Mouse category. Look for the description of the attached trackball. Award-winning Scroll Ring lets you scan up and down pages with ease. DiamondEye optical tracking technology for premium cursor control and accuracy. Start \ Control Panel \ Performance and Maintenance \ System \ Hardware \ Device Manager Product Brochure/Datasheet (0.1 MB) Bullet Points Kensington Expert Mouse® Wired Trackball : - TrackballWorks lets you customize all 4 buttons, set cursor speed. If using a Windows based system, check the Device Manager for conflicts from the following path: If you still can't find what you're looking for, then please complete the form below and a Technical Support Representative will be in touch to assist. ![]() Does the device work on this other computer?ĭetermine whether the trackball is connected properly to the USB port or the PS/2 port of the computer (remember to plug the Kensington trackball directly to the computer's port, do not connect through a hub). My Ci25m NB Optical Mouse doesn't work, what can I do Frequently Asked Questions Specifications Product Manuals (1) Software (2) EU Declaration of Conformity (1) Quick Start Guides (1) Warranty. If none of the red LEDs are lit, or if the trackball is not recognized by your computer system, there are several actions you can take.ĭoes the device work on a different port? Are the red LEDs lighting up or is the device getting no power whatsoever? If no power, does the device work properly on a different USB port? If not, try the device on a different computer if one is available. My Expert Mouse 7 Trackball is not working.
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